✈ International Shipping ✈

FAQ

1. What size is the doll?

Our Team Curly Girly dolls are 11.5 inch. This is the same size as Barbie. So no worries, because Team Curly Girly dolls will love to share clothing and other accessoires of your Barbie. :)

 

2. What is the hair made of?

Hair texture is mostly soft and feels kind of like Remy hair weave. 

 

3. Can I comb the hair?

Yes you can, although this is not recommended. Just like with real curly hair it will get really frizzy. Instead try making pony tails, use hairbands or head-wraps. 

 

4. How long until my package arrives? Also for international shipping.

Within the Netherlands your package should arrive within maximum 4 business days. We try our best to ship your order the day after you placed your order. If 4 business days have passed by and you did not receive your package, please contact us at teamcurlygirly@gmail.com and we will track your package down. Note that personalised doll clothing can take longer. International customer? Please note that international shipping can take up to 12 days. Also be aware that your local customs office can hold your package for whatever reason. 

 

5. Can I pay with my creditcard?

Yes you can! Via Paypal you are able to pay with the following credit cards: Visa, Master Card, Maestro and American Express. No Paypal account needed.

 

6. Will my local customs charge me extra on my order? 

They might so please note that import duties, taxes and charges are not included in the item price or shipping costs. These charges are the buyer's responsibility. Please check with your countries custom office to determine what these additional costs will be before placing an order. We know your pain, we hate this too! 

 

7. Check out shows the price in EURO, can I change this to my local currency?

The bank (payment service provider) will automatically change this into your local currency. 

 

8. Can I pay with iDEAL?

Yes, you can! :) Please select the iDEAL payment at check out. 

 

9. What are the shipping costs?

Within the Netherlands you pay the standard shipping costs of €6,95 for packages up to 10 KG. Within Europe the shipping costs are a flat rate of €20,- and for the countries in the rest of the world we have a flat rate of €30,- for packages up to 5 kg.