✈ International Shipping ✈

Refund policy

We love our customers, and if you are unhappy, we are unhappy... That is why we will always try our best to work things out. Please contact us at directly via teamcurlygirly@gmail.com and we will have things sorted out.

Our policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within a couple of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at teamcurlygirly@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at teamcurlygirly@gmail.com and send your item to: Buitenduinstraat 22, 1361 BE, Almere, Netherlands. 

To return your product, you should mail your product to: Buitenduinstraat 22 Almere NL 1361 BE.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

KVK number: 68349394

TAX number: NL174786554B02

PHONE number: +31654215521

EMAIL: teamcurlygirly@gmail.com